Advice and Information Service

The Birmingham Mind Helpline provides advice and information to people experiencing mental health difficulties, their families, professionals and the wider public. The service is open 24hrs a day, everyday. The Helpline is operated by Birmingham Mind between 9am – 11pm.

Between 11pm and 9am, calls are diverted to either Birmingham & Solihull  Mental Health Foundation Trust or Forward Thinking Birmingham (Depending whether adult or young peoples services are required)

The helpline can also offer advice, information and signposting relating to health and social care and a range of other issues.

  • Feeling Low or Anxious? Call us to talk about your feelings of low mood, depression, anxiety, self-harm or suicide.
  • Emotional and Wellbeing Support Our team can provide practical emotional and wellbeing support over the phone or through our wellbeing services
  • Access to COVID-19 Counselling Our team can refer you for telephone counselling sessions
  • Support for Keyworkers We are linked to services providing support specifically for Keyworkers
  • Birmingham & Solihull The phone line is for anyone living in Birmingham and Solihull.

Face to Face Crisis Service

From September 2020, our Crisis service re-opened its face to face appointments again. This service has been reinstated to support those needing early intervention support or for those experiencing a mental health crisis, where face to face support is required. This service operates after 5pm and is available by appointment only – please call our Helpline number to book your appointment.

Contact Us

Call: 0121 262 3555 

(Freephone 0800 915 9292)

Or Email :

You can also contact us via our

Live Web Chat

Our web chat has an inbuilt translation function, so we can chat with you in your preferred language. The web chat service is able to provide fast and responsive support in real time.  Our operatives are available 10am -9pm ever day.

Our helpline is regulated by Helplines Partnership, the membership body for organisations that provide information, support or advice via phone, email, text or online.

They are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. The provide guidance  on Helpline Standards and help build sustainability and promote excellence, choice and accessibility for everyone.

Copies of the Helpline Leaflet is available to download in a range of languages

You can also download a copy of our Keeping Well Booklet– which offers lots of useful resource and information about keeping well during COVID-19.

 This is also available in translated languages