Advice and Information Service

In October 2019, Birmingham Mind started its Helpline providing advice and information to people experiencing mental health, their families, professionals and the wider public.

From September 2020, our Crisis service is able to commence face to face appointments again. This service has been reinstated to support those experiencing a mental health crisis, where face to face support is required. This service operates after 5pm and is available by appointment only – please call our Helpline number to book your appointment.

The helpline can also offer advice, information and signposting relating to health and social care and a range of other issues.

  • Feeling Low or Anxious? Call us to talk about your feelings of low mood, depression, anxiety, self-harm or suicide.
  • Emotional and Wellbeing Support Our team can provide practical emotional and wellbeing support over the phone or through our wellbeing services
  • Access to COVID-19 Counselling Our team can refer you for telephone counselling sessions
  • Support for Keyworkers We are linked to services providing support specifically for Keyworkers
  • Birmingham & Solihull The phone line is for anyone living in Birmingham and Solihull.

Contact Us

Call: 0121 262 3555 

(Freephone 0800 915 9292)

Or Email :

The service is open 24hrs a day, everyday. The Helpline is operated by Birmingham Mind between 9am – 11pm.

You can also contact us via our

Live Web Chat

Our web chat has an inbuilt translation function, so we can chat with you in your preferred language. The web chat service is able to provide fast and responsive support in real time.  Our operatives are available 10am -9pm ever day

Copies of the Helpline Leaflet is available to download in a range of languages

Between 11pm and 9am, calls are diverted to either Birmingham & Solihull  Mental Health Foundation Trust or Forward Thinking Birmingham (Depending whether adult or young peoples services are required)

You can also download a copy of our Keeping Well Booklet– which offers lots of useful resource and information about keeping well during COVID-19.