Home > Impact Report 2022-2023



Welcome from our Chair

Reverend Canon Frank Longbottom

Each year when I'm asked to write a Forward for the Impact Report, I ask myself, what can I possibly say to those people who might read it? Then, somehow, it gets on to the paper and I rarely change anything from my first attempt.

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Our mission is always to maintain the best standards and, this year we have been awarded the Gold Investors in People award, and the Mind Quality Mark. We have also been alert to changing needs, and we are gradually moving from our basic work of residential care in special homes, to include more supported living for people in single accommodation. If we are offered more contracts to support those who wish to improve their mental health, we will be ready to take up the challenge.

Better Mental Health For All

Six story tellers


Recovery Journey


Recovery Journey

I was 18 when I had my first episode of being unwell. It was during my A levels, and I was studying Textiles, Art, GSCE Maths and Business Studies. I finished the first year but couldn't continue due to becoming unwell, but I still received A's in my AS levels for completing my first year.





I’m in the process of trying to get a new bungalow for me and my dog, as I really struggle with stairs. Nicola is helping me to do this, and I know she will support me when that time comes. I don’t know what I would do without Nicola and Birmingham Mind.

Bill’s Story

Birmingham Pride 2023

Bill’s Story

Birmingham Pride 2023

Birmingham Pride is a fantastic event and a huge opportunity for Birmingham Mind to reach a large audience.


Bradley’s Story

Making Employee Wellbeing A Priority

Bradley’s Story

Making Employee Wellbeing A Priority

In 2017 Bradley sought professional help for his mental health. It wasn’t until 2021 that Bradley made his employer HTM aware of his mental health struggles at which point HTM were able to adjust Bradley’s responsibilities.

Eve’s Story

Eve’s Story

I have been working as a Senior Mental Health Connector since the service began in August 2022. We have always known that there was a real bottle neck of people with mental health issues under community mental health teams, which didn’t have the capacity to deliver what people wanted and expected. A new model was called for!

Kaprice’s Story

Kaprice’s Story

I am a champion for the Birmingham Mind Associate Group and I wanted to facilitate an event that helps women’s mental health.

Reflections from CEO!

Helen Wadley

As Frank spoke about in the Chair’s Opening Report, we are going through a period of change.

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We are grateful for the support of an experienced Board and Chair, talented staff and volunteer base and supporters, fundraisers, donors and commissioners.

The Difference We Make

We've heard from our six amazing story tellers, the difference Birmingham Mind has made to their lives through, support, recovery and training, but what about the rest?

Here's the difference we made across Birmingham and Solihull last year.

Mind Logo


people accessed a service delivered by Birmingham Mind

We received


calls and web chats


people attended a Birmingham Mind Training course


peoples accessed our out of hours Crisis Intervention service - Talking Space

We recruited


new staff members last year,

with a total of


people working for Birmingham Mind.

Our Trustees donated


hours of their time

Our Helpline welcomed


new volunteers into their service



hours were given by our Peer Leads.

But ultimately, we do all of this to provide the care and support to the adults who need our services, giving them the opportunity to have the best possible chance of fulfilling their lives, being in control of their mental health, managing their recovery journey and prioritising their wellbeing.


of our service users rated our level of respect as good or excellent.

The quality of communication received by almost


of respondents was rated as good or excellent.

8 out of 10

people said that Birmingham Mind contributed to their individual recovery journey


of service users said that would most likely or definitely recommend Birmingham Mind to their friends and family.

How You Gave Your Support?

£198957.37 raised through our corporate partnerships, individuals giving cash or regular donations and local fundraising initiatives.

How did you spend my donation?

Your donations help fill gaps and test out new services.

This year, most of the donations received went to directly to support our Mental Health Helpline, which operates 365 days of the year or towards our Peer Mentor service, which enables us to employ people with lived experience of mental health difficulties and support them to use their own experiences to inspire and support others.

The Trustees confirm that the financial information presented below is extracted from the full financial statements.
Copies of the full financial statements, which were approved by the Charity’s Trustees on 10 August 2023, are available on our website.
2023 (£) 2022 (£)
Total Income 10,075,108 9,614,405
Total Expenditure 10,371,846 9,458,205
Net Income (296,738) 156,200
Recognised Gains/(Losses) (172,000) 244,000
Net Movement in Funds (468,738) 400,200

Better Mental Health For All

Click here to download a full pdf of this year's Impact Report