Birmingham Mind’s Vulnerable Adults Service (VAS) comprises two branches: Lead Worker and Supported Accommodation. Working in close partnership, they provide flexible, person-centred support across Birmingham, 365 days a year, from 9am–9pm.

Our Supported Accommodation service works across multiple sites in partnership with R&J Support, supporting over 100 clients. We provide safe, secure housing alongside tailored support to help people manage their health, wellbeing and finances, build independence and become more involved in their communities.

Working closely with our Lead Worker teams and local partner organisations, we provide joined-up, community-based support that reflects the diverse needs and cultures of Birmingham’s residents.

Support is accessible in a range of ways, including face-to-face, video, telephone, text and email, alongside individual sessions, group activities, workshops and an online digital library.

Empowerment and involvement are at the heart of our approach. We ensure clients have a voice in their support and opportunities to influence decision-making across our services and organisation.

To support the admin team with

• Writing and sending letters/emails to referrals where appropriate to make contact
• Contacting referrals to set up pre-assessments (gather initial info)
• Sending out details of other agencies in post or emails
• Accessing our secure database to manage and update information
• Potentially visit connect meetings with admin team
• Follow up referrals
• Potential to make referrals
• Research services that would benefit admin team
• Develop database of services for the admin team 

• Reasonable level of English language 
• A moderate level of IT with willingness to learn 
• Friendly welcoming personality 
• Ability to listen to themes of suicide, self-harm and trauma 

Birmingham Mind Volunteer Induction including:

• Health and Safety
• Equality Diversity and Inclusion
• Data Protection
• Safeguarding
• Confidentiality
• Birmingham Mind Introduction
• In role training from staff
• Access to Mind training (online and face to face)

• Regular ongoing support
• Progress chats
• Volunteer events/meetings

• Public transport: Train, tram and bus fares reimbursed.

• Car travel: Mileage expenses reimbursed.

• Parking: Street parking or access to Utilitia Arena parking discount rate

• Lunch: Up to £4 towards lunch provided for volunteers giving four hours or more.

Our Volunteer Recruitment Process

• Complete an online application form.

• Attend a volunteer information session.

• Provide details of two references.

• Attend an informal interview.

• Complete an Enhanced DBS check (arranged and submitted by Birmingham Mind).