Location:
- Beechcroft, 501 Slade Road, Erdington, Birmingham B23 7JG
When:
- Flexible on days; can include weekends
- Minimum of 4 hours per week; between 10am – 9pm
- Flexible to childcare and study needs of the volunteer
Closing Date: Applications will close on Friday 20th November 2026
Volunteer Job Description
Role Description
The Helpline provides mental health support to residents of Birmingham and Solihull over 18.
Designed to reduce the burden on statutory services including attendance at A&E. We provide advice and information over the phone, email and webchat to any individual, family member/friend, carer or professional.
Our support is 7 days a week 365 days a year from 9am-11pm.
Tasks
Answering online webchats, in real time (live) empathetically and professionally using specialised software.
Storing notes on our online secure database.
Identifying safeguarding issues and risk, and escalating to the relevant authorities when necessary.
Working as a team to achieve the best outcomes for callers.
Skills Required
- Reasonable level of English language
- A moderate level of written communication skills
- A moderate level of IT with willingness to learn
- Ability to listen to themes of suicide, self-harm and trauma
- Empathy, patience and kindness
Training Provided
Birmingham Mind Volunteer Induction including:
- Health and Safety
- Equality Diversity and Inclusion
- Data Protection
- Safeguarding
- Confidentiality
- Birmingham Mind Introduction
- In role training from staff
- Access to Mind training (online and face to face)
Support
Expenses
Accessibility Information
Please be aware that the Helpline Service is located on the first floor of the building.
Unfortunately, there is currently no lift access, and volunteers will need to climb two flights of stairs to reach the service.
Application
Our Volunteer Recruitment Process
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Complete an online application form.
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Attend a volunteer information session.
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Provide details of two references.
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Attend an informal interview.
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Complete an Enhanced DBS check (arranged and submitted by Birmingham Mind).
Important note: This can be a challenging and emotionally demanding role.
Prospective volunteers should carefully consider whether they feel comfortable and able to support people who may express suicidal thoughts, feelings or intentions through online messages.
Apply Today
