The Albert House Office Administration team plays a vital role in keeping Birmingham Mind’s central office running smoothly.

They provide a warm, friendly welcome to staff, service users and external visitors, while ensuring the building, facilities and day-to-day administrative support meet the needs of the organisation.

As a volunteer you will be assisting the Senior Office Administrator and PA to the CEO/Office Manager with daily tasks such as: 

• Reception duties: answer the door and greet people.
• Making sure reception is tidy
• Receive and sort post, packages and deliveries
• Manage car space bookings, desk booking enquiries.
• Manage our general info email account.
• Ensure kitchen area is tidy and condiments stocked up, put on dishwasher etc.
• Check condiment stock (coffee, tea, milk etc) and inform Senior Administrator if depleted.
• Check stationary stock and ensure all desks have necessary stationery and hygiene items.
• Replenish printer paper and check stock levels.
• Create and issue ID badges upon email requests.
• Look after meeting rooms. Make sure they are up to standard before and after use.
• Manage meeting room bookings on outlook.
• Assist in any office events and creative projects.
• Help admins with document production upon request
• On internal training days welcome attendees on reception and show them to the training room (set up training room, sort out lunch, give the trainer the course materials and visitor passes).
• Help with any ad hoc tasks similar to the above.  

• Reasonable level of English language 

• A moderate level of IT with willingness to learn 

• Friendly, welcoming personality 

• Reliable and punctual 

Birmingham Mind Volunteer Induction including:

• Health and Safety
• Equality Diversity and Inclusion
• Data Protection
• Safeguarding
• Confidentiality
• Birmingham Mind Introduction
• In role training from staff
• Access to Mind training (online and face to face)

• Regular ongoing support
• Progress chats
• Volunteer events/meetings

• Public transport: Train, tram and bus fares reimbursed.

• Car travel: Mileage expenses reimbursed.

• Parking: Street parking or access to Utilitia Arena parking discount rate

• Lunch: Up to £4 towards lunch provided for volunteers giving four hours or more.

This is an office-based role, located on Level 3 of the building.

The building offers level access, lift facilities and an accessible toilet.

Our Volunteer Recruitment Process

• Complete an online application form.

• Attend a volunteer information session.

• Provide details of two references.

• Attend an informal interview.

• Complete an Enhanced DBS check (arranged and submitted by Birmingham Mind).