25,850
people accessed a service delivered by Birmingham Mind
We answered
17,566
phone calls between 9am – 11pm over 365 days!
6,572
people contacted us via our online web chat.
1,240
people have dropped in to our new Bullring Wellbeing Hub.
Our
12
Trustees donated
528
hours of their time.
We appointed
2
new Trustees to our Board in October 2023.
Our Helpline welcomed
33
new volunteers.
12
Volunteers have accessed employment or education as a direct result of volunteering at the Birmingham Mind Helpline.
We recruited
50
new staff members last year, with a total of
194
people working for Birmingham Mind.
We delivered
89 training courses
in the last 12 months, delivered by 9 different trainers
a total of 1,145 people.
100%
of our Helpline Volunteers surveyed said they enjoy volunteering with Birmingham Mind.
107
People trained in Mental Health First Aid as part of our partnership with the Aston Villa Foundation.
149
staff received induction or refresher training within the last 12 months.
In 2024 we delivered 2 Menopause in the Workplace training courses for our Management Team.
99%
of our staff have completed our 5 Mandatory training courses: Cyber Security, Equality Diversity and Inclusion, GDPR, Health and Safety, and Safeguarding, Adults Level.
62.2%
felt that they could influence Birmingham Mind.
961
people accessed our out of hours Crisis Intervention service, known as Talking Space.
We received 44 complaints in the last 12 months, 52% were either upheld or partially upheld.
We received
78
compliments from our service users, their family and professionals.
98.5%
of our service users rated our services as either good or excellent.
97.1%
said we had contributed to their recovery journey.
98.3%
of service users said that they would most likely or definitely recommend Birmingham Mind to their friends and family.
97.6%
of respondents rated the quality of our communication as either good or excellent
8 out of 10
respondents felt involved when influencing the work of Birmingham Mind.
But ultimately, we do all of this to provide the care and support to the adults who need our services, giving them the opportunity to have the best possible chance of fulfilling their lives, being in control of their mental health, managing their recovery journey and prioritising their wellbeing.