Want to Complain?

You have the right to expect that all Birmingham Mind staff, volunteers and other service users, will treat you respectfully and considerately at all times.

You have the right to expect that you will receive high quality, professional support that is designed around your individual needs.

And you have the right to complain about any aspect of your service which you are not happy with.

We have a complaints procedure in place for this very reason. In fact we welcome complaints as a way of improving our services. You can download a copy of our Complaints & Compliments Leaflet which outlines the  process, or please feel free to call us on  0121 608 8001 and we can send you a copy by post.

Comments and Compliments

We also welcome any comments and compliments about our service and people. If you would like to compliment us on our work, we would love to hear from you. Please contact us via our Contact Us page or alternatively you can call us on 0121 608 8001 or write to us at Birmingham Mind, First Floor, Albert House, Quay Place, 92 Edward Street, Birmingham, B1 2RA