Changing Futures Together Programme

Due to Covid-19 all our face to face services have been suspended – please call 0121 262 3555 or email for all enquiries

  • Do you have experience of using support services within the Birmingham Area?
  • Do you have spare time to commit to changing the future?
  • Do you want to use your experience to influence how services are designed and who they help?
  • Do you want to progress into paid work with the help of a Personal Development Plan?

If you answer Yes read on…

Big Lottery LogoOn 12 February 2014 the Big Lottery confirmed that it was investing £9,950,000 in a Birmingham project to support adults with multiple and complex needs. The project started on 24 June 2014.

With a strong focus on working in partnership with “Experts by Experience”, the project aims to improve the collaboration and integration of agencies to improve the client journey.

Within this are 4 strands as outlined below:-

Every Step of the Way is our flagship user involvement and engagement programme. This is the means by which we support, train, enable and empower people with multiple needs to participate in the Birmingham Changing Futures Together Project.

Beyond the Basics: This will support people with multiple needs to seek new opportunities to sustain a new lifestyle. This can include developing new leisure opportunities, peer support networks, education, training and employment.

Lead Workers and Peer Mentors there are 12 Lead Workers who will be employed to take personal responsibility for a small caseload of Clients with the most entrenched needs. They will formulate each Client’s care plan, co-ordinate, review and oversee a multi-agency care and support package. They will be supported by 6 Peer Mentors (Experts by Experience).

No Wrong Door Network is the network of agencies who will commit to not turn away people with multiple needs and have signed up to protocols for sharing information and common quality standards.

You can find out more about the Changing Futures Together Programme, by clicking here

The Big Lottery Fund has defined people with multiple and complex needs as individuals who experience at least two of the following:

  • Homelessness
  • Addiction and problematic substances misuse
  • Risk of reoffending
  • Mental ill health

The project focuses on long-term service and system change to support individuals to lead a fulfilled life and to ensure that successful models and approaches pioneered through this project become mainstream.

  • Services must be seamless and integrated
  • There must be better and earlier identification and diagnosis of complex needs so that an integrated, holistic service response is triggered sooner
  • Better tracking and monitoring of progress and outcomes is needed
  • Data needs to be shared between providers so that service users are not repeatedly required to “tell their story”.
  • Support needs to be more intensive and more ‘guided’.
  • Better signposting and referral pathways and mechanisms are needed.
  • Service users must be at the forefront of service design and system change.
  • Partners too will need support and encouragement in this challenging work.

In January 2016 a selection of the project’s Experts by Experience gave an insight into their stories.


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If you would like to find out more information about Birmingham Changing Futures Together and the Every Step of the Way Service, please call 0121 608 8001. Alternatively, email Read more about the project on the Big Lottery Fund’s website

You can follow the Changing Futures Together Programme on Facebook