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Location: Beechcroft, 501 Slade Road, Erdington, B23 7JG

Required: Various days Tuesday /Wednesday /Thursday / Friday. Between 10am to 4pm


The Beechcroft Recovery Hub offers a range of activities and courses to promote wellbeing and recovery. We are seeking volunteers to act as front of house reception support by welcoming individuals into the service, answering and transferring phone calls and creating a friendly, welcoming and safe environment.


To welcome visitors into the building

To carry out necessary health and safety checks and procedures

To deal with any queries and enquiries

To answer incoming phone calls and relay information or transfer calls to the appropriate member of staff

To shadow and support staff members during group activities

To keep the reception area clean and organised

To inform staff of any incidents or accidents as soon as possible

Any other necessary tasks associated with the role

Skills Required

Good communication skills including telephone and face to face

Basic IT skills including using email

Calm and patient

A friendly and approachable manner

Comfortable volunteering in a busy environment

Able to multi-task

Able to use own initiative

Organised and good at planning


Application Form

Informal interview

2 references

DBS check (provided by Birmingham Mind)


Training Provided

Birmingham Mind Volunteer Induction including:

Health and Safety

Equality Diversity and Inclusion

Data Protection



Birmingham Mind Introduction

On the role training from staff

Access to Mind training (online and face to face)


Regular ongoing support


Volunteer Events/ Meetings


Travel (bus) fares reimbursed

Car mileage reimbursed

Lunch paid for if volunteer over 4 hours (£4 max)

Disabled Access