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Location: Beechcroft, 501 Slade Road, Erdington B23 7JG

When:     1 shift between Monday to Sunday 5pm to 11pm

Role Description

The aim of our ‘Talking Space’ service is to be a safe, welcoming place where people can go outside of normal working hours if they are feeling emotionally distressed or are in a mental health crisis (instead of using A&E and other urgent services).

Delivered in partnership with Birmingham & Solihull Mental Health Foundation Trust, our Talking Space service offers a safe place for people to come and chat face to face with our Crisis Intervention Workers, there is access to clinical staff if needed.

The service currently operates seven evenings a week in Erdington, there are plans to expand the service across the city to other locations.

The service is for adults (18+) living in Birmingham or Solihull, known to Mental Health services or not.


We are seeking volunteers to support individuals accessing Talking Space in Erdington. As a crisis support volunteer you will be a first point of contact for people accessing the service and provide a welcoming and supportive atmosphere. You will volunteer alongside a staff team to offer emotional support based on their needs and goals. Previous experience is not necessary as you will receive training and support and will be volunteering alongside an experienced staff team.


To provide a welcoming and supportive atmosphere

To provide a front of house service welcoming individuals into the centre, following sign in procedures and ensuring necessary health and safety checks are carried out

To offer emotional support to individuals experiencing distress


Skills Required

A positive attitude towards mental health

Ability to emphasise with individuals experiencing difficulties in their mental health

A calm, patient and friendly demeanour

A non-judgemental approach


An awareness of safeguarding is desirable

Training Provided

Birmingham Mind Volunteer Induction including:

Health and Safety

Equality Diversity and Inclusion

Data Protection



Birmingham Mind Introduction

On the role training from staff

Access to Mind training (online and face to face)


Regular ongoing support


Volunteer Events/ Meetings


Travel (bus) fares reimbursed

Car mileage reimbursed

Lunch/ Meal expenses reimbursed if volunteer over 4 hours (up to £4 max)


Application Form

Informal Interview

2 References

DBS Check (Provided by Birmingham Mind